ORCHARD & TAMPINES CLINICS
This Refund and Return Policy applies to purchases made from or through Bio Aesthetic Laser Clinic Pte Ltd (UEN: 201225095W), including website orders and other eligible purchases expressly stated by us to fall within this policy.
By placing an order or making a purchase covered by this policy, you acknowledge that you have read, understood, and accepted the terms below.
This Refund and Return Policy applies to purchases made from Bio Aesthetic Laser Clinic Pte Ltd where this policy is stated to apply. It should be read together with our Terms of Use, Privacy Policy, and any product-specific, service-specific, promotional, checkout, or invoice terms communicated at the point of purchase.
If there is any inconsistency between this policy and any specific written terms expressly issued by us for a particular product, promotion, order, or service, those specific written terms may prevail to the extent of the inconsistency.
After an order is successfully placed, a confirmation email may be sent to the email address provided. If you do not receive a confirmation email, please check your junk or spam folder first. If you are still unsure whether the order has been received, please contact us before placing a duplicate order.
We may try to assist with amendment requests before an order has been processed, packed, prepared, or dispatched. Once an order has been processed or dispatched, changes may not be possible and any approved amendment may result in additional charges, including shipping, redelivery, or handling fees.
We reserve the right, at our sole discretion, to reject, cancel, suspend, or limit any order or transaction, including where there are pricing errors, stock issues, suspected fraud, unauthorised payment activity, system issues, or other legitimate operational, legal, or security reasons.
Payment methods available may vary from time to time depending on the checkout method, payment gateway, platform, location, or promotion. The payment methods shown at checkout are the methods currently accepted for that transaction.
We do not represent that we store your full card information ourselves. Payment information may be processed through third-party payment service providers, gateways, or checkout systems. You should review the relevant provider’s terms and privacy policies where applicable.
If your payment is declined or does not go through, please verify your payment details and try again. If the issue continues, please contact your bank or payment provider, or contact us for further assistance.
Delivery availability, collection options, estimated dispatch timelines, courier methods, and shipping fees may vary depending on the item, destination, order value, operational constraints, or promotional terms. Any delivery time stated by us is an estimate only and is not guaranteed unless we expressly agree otherwise in writing.
We are not responsible for delays arising from incorrect customer details, courier disruptions, customs inspection, unsuccessful delivery attempts, force majeure events, stock issues, public holidays, weather, system interruptions, or other matters beyond our reasonable control.
Where self-collection is offered, collection must be made during the collection window and at the designated location communicated by us. We may require proof of purchase, identity verification, or order confirmation before release of the item.
Unless otherwise expressly stated by us in writing, all sales are final and we generally do not accept refunds, returns, or exchanges.
This general position is particularly important for products where hygiene, storage conditions, tamper risk, product integrity, or resale suitability may be affected once an item has been delivered, collected, opened, handled, stored, or removed from our control.
Any exception to this general position is strictly at our discretion unless required by applicable law.
Without limiting our general policy above, returns, refunds, or exchanges will generally not be accepted for:
Subject to verification and our review process, we may consider a return, exchange, replacement, store credit, or refund where:
In all other cases, any request will be reviewed strictly on a case-by-case basis and approval is not guaranteed.
If we agree to review a return or refund request, you must comply with all instructions given by us. We may require:
We reserve the right to reject any claim where requested information is incomplete, delayed, inconsistent, or insufficient to verify the issue.
Product suitability may vary from person to person. Customers are responsible for reviewing ingredient information, directions for use, and warnings before purchase and use. If ingredient details are not clear, please contact us before purchase.
Where appropriate, patch testing should be considered before first use. Except where required by law, we do not accept responsibility for individual sensitivities, intolerance, allergies, misuse, overuse, interactions, or other reactions not caused by a proven defect in the product supplied.
If you experience an adverse reaction or your symptoms do not improve, please stop using the item and seek appropriate professional advice promptly.
Unless the return is due solely to our proven error, the customer is responsible for all return shipping, redelivery, handling, customs, taxes, duties, insurance, payment processing, or related costs.
Original delivery charges, urgent delivery fees, courier surcharges, and similar fees are generally non-refundable unless we expressly agree otherwise or unless required by law.
Any returned item will be subject to inspection and verification by us. Our determination on whether an item is incorrect, defective, expired, materially compromised, or otherwise eligible for a remedy will be made reasonably by us based on the available evidence.
We may choose, at our discretion and subject to law, to provide a replacement, exchange, repair, store credit, partial refund, or full refund instead of any other requested remedy.
If a refund is approved, it will generally be processed back to the original payment method, unless we expressly agree to another method such as store credit where legally and operationally appropriate.
Processing timelines may vary depending on internal review, bank processing times, payment gateways, card issuers, platform rules, and other third-party systems. Any timeframe stated by us is an estimate only and may vary.
We may deduct applicable shipping charges, return fees, handling fees, administrative charges, bank charges, payment gateway fees, or other amounts lawfully chargeable where the refund circumstances justify such deductions.
Unless otherwise stated in writing, payments made for consultations, deposits, reservations, booking fees, packages, prepaid balances, administrative charges, missed appointments, late cancellations, in-clinic products, or services are generally non-refundable and non-transferable.
Any package validity, usage condition, rescheduling rule, expiry, or cancellation term communicated at the point of purchase forms part of the applicable purchase terms.
Nothing in this section limits any non-excludable rights that may apply under law.
To the maximum extent permitted by law, Bio Aesthetic Laser Clinic Pte Ltd shall not be liable for indirect, incidental, consequential, special, punitive, or economic loss arising from or connected with any order, delivery delay, refusal of return, product dissatisfaction, customer misuse, compatibility issue, allergic reaction, or third-party courier, payment gateway, or platform issue, except to the extent liability cannot lawfully be excluded.
Where liability cannot be excluded but can be limited, our liability shall be limited to the amount actually paid by you for the specific item giving rise to the claim, or such other minimum extent required by law.
We reserve the right to:
You may also view our Terms of Use, Privacy Policy, Contact Us page, or our clinic locations.
If you believe your order qualifies for review under this policy, please contact:
Bio Aesthetic Laser Clinic Pte Ltd
UEN: 201225095W
Email: hello@bioaesthetic.com.sg
Contact number: +65 6481 2388
Address: 55 Serangoon North Ave 4 #01-11, Singapore 555859
To help us review your request, please include your order number, proof of purchase, the item involved, and a clear description of the issue together with supporting photographs where relevant.
Bio Aesthetic Laser Clinic is a doctor-led aesthetic clinic in Singapore with locations in Orchard and Tampines, offering personalised consultation and treatment planning for a range of face and skin concerns.
We are part of the Theresa Holdings group of healthcare brands.
