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Privacy Policy

This Privacy Policy explains how Bio Aesthetic Laser Clinic Pte Ltd (UEN: 201225095W) collects, uses, discloses, stores, and protects personal data in connection with our website, enquiries, appointments, clinic operations, and related services in Singapore.

We are committed to handling personal data in accordance with applicable Singapore data protection requirements and to taking reasonable steps to protect personal data in our possession or under our control.

Bio Aesthetic Laser Clinic Pte Ltd UEN: 201225095W Singapore

1. Scope of this Privacy Policy

This Privacy Policy applies to personal data collected by or on behalf of Bio Aesthetic Laser Clinic Pte Ltd through our website, online forms, appointment requests, calls, WhatsApp messages, emails, social media enquiries, in-person interactions, and other channels used in connection with our services and operations.

This Privacy Policy is intended to provide information on how we manage personal data. It does not replace or limit any rights, obligations, permissions, or exceptions that may apply under applicable law.

2. Personal data we may collect

Depending on the nature of your interaction with us, we may collect personal data such as:

  • your name, salutation, phone number, email address, mailing address, and other contact details;
  • appointment, scheduling, and enquiry information, including your preferred clinic location, preferred timing, and the concerns you choose to share with us;
  • records of communications with us by phone, WhatsApp, email, website forms, or social media messaging;
  • payment, billing, transaction, or administrative information where relevant;
  • technical and usage information collected through cookies, analytics tools, pixels, logs, or similar website technologies;
  • any other information you voluntarily provide to us.
Important: If you provide us with personal data relating to another individual, you represent that you are authorised to do so and that the individual has been appropriately informed.

3. How we may collect personal data

We may collect personal data when you:

  • submit a website form or appointment request;
  • contact us by phone, WhatsApp, email, or social media;
  • request information, a callback, or an appointment;
  • visit our clinic or communicate with our staff;
  • browse our website or interact with website technologies;
  • otherwise provide personal data to us voluntarily.

4. Purposes for which we may collect, use, or disclose personal data

We may collect, use, and disclose personal data for purposes such as:

  • responding to enquiries and communicating with you;
  • arranging, confirming, rescheduling, or administering appointments;
  • providing customer support, service coordination, and operational follow-up;
  • maintaining internal records and carrying out administrative processes;
  • improving our website, enquiry flow, service experience, and internal operations;
  • managing security, fraud prevention, audits, legal, regulatory, and compliance matters;
  • meeting obligations imposed by law, regulators, public authorities, courts, or law enforcement agencies;
  • any other purpose that has been notified to you or that is reasonably related to the above.

5. Consent and withdrawal of consent

Where required, we will collect, use, or disclose personal data with your consent or as otherwise permitted or required by applicable law.

You may withdraw consent for certain uses or disclosures of your personal data by contacting us using the details set out below. We may require reasonable time to process a withdrawal request and may need to explain the likely consequences before acting on it.

Depending on the nature and scope of your request, withdrawal of consent may affect our ability to respond to your enquiry, communicate with you, administer appointments, or continue certain interactions or services.

6. Disclosure of personal data

We may disclose personal data where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • service providers supporting our website, hosting, communications, messaging, IT, analytics, payment, booking, or administrative systems;
  • professional advisers, auditors, consultants, insurers, and other advisers where relevant;
  • regulators, statutory boards, government authorities, courts, law enforcement agencies, or other parties where disclosure is permitted or required by law;
  • other parties where you have consented or where disclosure is reasonably connected to the purpose for which the personal data was provided.

Where third parties process personal data on our behalf, we seek to require them to protect the data appropriately and only handle it for authorised purposes.

7. Accuracy and correction

We take reasonable steps to ensure that personal data is accurate and complete where it is likely to be used to make a decision affecting you or likely to be disclosed to another organisation.

If you believe that any personal data we hold about you is inaccurate or incomplete, you may contact us to request a correction. We may need to verify your identity and request sufficient particulars before processing the request.

8. Access requests

Subject to applicable law, you may request access to personal data that we hold about you and information about how such personal data has been used or disclosed by us within the period required by law.

We may require enough information to verify your identity and understand your request. Where permitted by law, we may charge a reasonable administrative fee, and we will let you know in advance if such a fee applies.

9. Protection of personal data

We take reasonable security arrangements to protect personal data in our possession or under our control in order to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Such measures may include physical, administrative, contractual, and technical safeguards appropriate to the sensitivity of the personal data and the nature of the systems used.

10. Retention of personal data

We may retain personal data for as long as it is reasonably necessary for legal, regulatory, business, operational, audit, dispute, record-keeping, or enforcement purposes.

When retention is no longer reasonably necessary, we may delete, anonymise, aggregate, redact, or otherwise dispose of the personal data in a secure manner.

11. Transfers outside Singapore

Some service providers we use may store or process personal data outside Singapore. Where personal data is transferred outside Singapore, we take reasonable steps to ensure that the transferred data is accorded a standard of protection comparable to that required under applicable Singapore law.

12. Cookies, analytics, and website technologies

Our website may use cookies, pixels, analytics tools, logs, and similar technologies to support website functionality, improve site administration, understand visitor behaviour, and enhance user experience.

These tools may collect information such as IP address, browser type, device type, operating system, referral source, pages visited, and website interaction patterns. You may be able to control certain cookies through your browser settings, although doing so may affect site functionality.

13. Third-party websites and services

Our website may contain links to third-party websites, maps, social media platforms, messaging services, embedded tools, or other services not operated by us. These third parties may have their own privacy practices, and we are not responsible for the content, security, or privacy practices of such third-party services.

14. Reservation of rights and legal compliance

We reserve the right to collect, use, disclose, retain, process, preserve, review, or transfer personal data where we reasonably consider it necessary to comply with applicable law, regulation, court order, regulatory direction, lawful request, audit requirement, internal investigation, legal proceedings, security incident management, fraud prevention, debt recovery, or the establishment, exercise, or defence of legal rights.

Nothing in this Privacy Policy is intended to restrict any right, defence, exemption, permission, or obligation available to us under applicable law.

15. Updates to this Privacy Policy

We may amend, revise, supplement, or update this Privacy Policy from time to time to reflect changes in our operations, systems, legal requirements, regulatory expectations, or service arrangements. The updated version will be posted on this page with the revised “Last updated” date.

For more information on Singapore’s personal data protection framework, you may refer to the Personal Data Protection Commission Singapore.

You may also visit our Contact Us page, learn more About Us, view our clinic locations, read our Terms of Use, or review our Refund and Return Policy.

16. Contact us about privacy matters

If you would like to make a privacy-related enquiry, request access or correction, withdraw consent, or contact us regarding the handling of personal data, please contact:

Bio Aesthetic Laser Clinic Pte Ltd
UEN: 201225095W

Email: hello@bioaesthetic.com.sg
Contact number: +65 6481 2388
Address: 55 Serangoon North Ave 4 #01-11, Singapore 555859

This contact information is intended to be the public business contact for privacy-related questions and requests.